How we use data

This is the plain-language version. For the full detail, see our Privacy Policy.

The short version

We collect only what we need to run your orders, we never sell your personal data, and you can export or delete your account at any time from settings. Here's the quick tour.

What we collect when you use Queshot

• Account — your name, email, phone and suburb.
• Orders — what you order, your "usual", and your order history.
• Payments — handled by Stripe; we never see or store your full card number.
• Location — only your approximate location, only while you have an active order or have turned on Kerbside

or auto-order, and only with your permission.

• Device & usage — basic device information and how you use the app, to keep it working and fix problems.

Cookies and similar technologies

Our website uses essential cookies to work properly, and may use analytics cookies to understand how the site is used. You can control or clear cookies in your browser. The mobile app does not use website cookies but uses similar device identifiers for analytics and error monitoring.

Analytics and session replay

We use PostHog (to understand product usage, including session replay with sensitive fields masked) and Sentry (to catch and fix errors and crashes). We do not put personal identifiers such as your phone number into analytics events. You can ask us to opt you out of non-essential analytics at support@queshot.com.

Location and geofencing

Kerbside and auto-order use your approximate location to time your coffee to your arrival. A single privacy radius controls when auto-order triggers. You can turn location off any time in your device or app settings — the rest of Queshot still works.

Who we share data with, and where it goes

We share data only with the café you order from (to fulfil your order) and the service providers that run the Platform: Stripe (payments), Supabase (database, sign-in, image storage), Resend (email), ClickSend (SMS codes), Google (Maps and push delivery), PostHog and Sentry (analytics and error monitoring). Some of these store or process data overseas, including in the United States and the EU/EEA. We take reasonable steps to ensure they protect your information consistently with Australian privacy law.

Your choices and controls

• Notifications — service messages (order updates, security codes) come with the service; **marketing is

opt-in** and you can unsubscribe any time.

• Analytics — ask us to opt you out at support@queshot.com.
• Your data — access, correct, export or delete your account and data in Settings → Account, or by

emailing support@queshot.com.

Learn more

Full detail — including your rights, retention, overseas disclosure and how to make a privacy complaint — is in our Privacy Policy. Questions: support@queshot.com.